![]() ![]() I figured I would give them a try because their lines are always empty.now I know why, and I won't be using them again. I called customer service to ask questions about their policies that are illogical at best, and I got rude attitude and arrogance that their policies will never change. So, a 3-day rental that was supposed to be $300 total, ended up cost me $660. Not sure the genius that came up with that policy. They are worried about me having a higher security deposit, do a credit check because they do not think I am credit worth and their solution is to put me in a higher end and newer car. ![]() Then they said that because I am using a debit card that they could only use a debit car on their higher end cars that cost $50 more per day. I reminded them I was not buying the car but renting it. Then the rep told me that because I was using a debit card, they needed to run my credit to make sure I was credit worthy. Plan your next trip with ACE Rent A Car and get the best car rental deals, lowest rates and fastest vehicle rental experience at one of our more than 250. They did not allow that and said because it was a debit card that they needed to take a $500 security deposit vs. However, when I went to pick up my car my car, they asked for a credit card and I gave them my banking card, which can be used as either a credit card or debit card. I had a confirmed rental for my trip to Salt Lake City, Utah at the airport, which was a convenient location. ![]()
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